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1.1. Every employee of Just Screw It® Inc is obligated to strictly adhere to the company's policies and procedures without exception.
1.2. Failure to follow Just Screw It® Inc's policies and procedures will result in disciplinary action, up to and including termination.
2.1. All employees are individually responsible for understanding and complying with Just Screw It® Inc's policies and procedures relevant to their roles.
2.2. Ignorance of company policies and procedures is not an acceptable excuse for non-compliance.
3.1. The enforcement of this Immutable Law shall be the responsibility of the management of Just Screw It® Inc.
3.2. Any instances of non-compliance will be thoroughly investigated, and appropriate disciplinary action will be taken.
4.1. Failure to adhere to Just Screw It® Inc's policies and procedures, regardless of the severity or frequency of the violation, will result in termination.
4.2. Termination may occur upon the first infraction if deemed necessary by management.
5.1. Just Screw It® Inc is committed to providing ongoing training and support to ensure that employees understand and comply with company policies and procedures.
5.2. Regular reviews and updates to policies and procedures will be conducted to reflect evolving business needs and industry standards.
6.1. It is the responsibility of each employee to familiarize themselves with Just Screw It® Inc's policies and procedures and to seek clarification if needed.
6.2. Employees are encouraged to raise any concerns or suggestions for improvement regarding company policies and procedures to management.
7.1. Just Screw It® Inc will ensure that policies and procedures are applied fairly and consistently across all employees and departments.
7.2. Discrimination or favoritism in the enforcement of policies and procedures will not be tolerated.
In summary, adherence to Just Screw It® Inc's policies and procedures is non-negotiable and essential for maintaining the integrity, efficiency, and reputation of the company. Any failure to comply will result in disciplinary action, up to and including termination, in accordance with this Immutable Law.
1.1. Each technician employed by Just Screw It® Inc holds the primary responsibility for wearing a body-worn camera (BWC) during all service appointments.
1.2. Technicians must ensure that their BWCs are fully charged, operational, and recording before approaching the door to initiate work.
1.3. In the event of any BWC issues, technicians are required to report the problem to their supervisor promptly.
2.1. Prior to commencing any work, technicians must activate their BWCs and confirm that they are recording.
2.2. BWCs should be positioned strategically to capture clear and comprehensive footage of interactions with clients, work areas, and any relevant activities.
3.1. Technicians are obligated to upload proof of work (P.O.W.) videos into the designated platform, such as https://evidence.com, promptly in case of any issues arising.
3.2. P.O.W. videos serve as irrefutable evidence to verify the completion of work and address any disputes or discrepancies effectively.
4.1. Technicians must strictly adhere to the established policies and procedures regarding the use of BWCs as delineated by Just Screw It® Inc.
4.2. Any deviation from the prescribed protocol will result in immediate termination without exception.
5.1. The enforcement of this Immutable Law shall be the unambiguous responsibility of the management of Just Screw It® Inc, who shall ensure unwavering application and adherence across all technicians.
5.2. Violations of this law will result in immediate termination upon the first infraction, without leniency or second chances.
In summary, the Immutable Law of Body Worn Cameras underscores Just Screw It® Inc's unwavering commitment to transparency, accountability, and professionalism. By mandating the use of BWCs and enforcing strict compliance with established policies and procedures, we uphold the highest standards of integrity and customer service. Any deviation from these standards will result in swift and decisive action, as stipulated in this law.
1.1. All photos, both before and after work, must be of high quality, clearly focused, and well-lit.
1.2. Photos should clearly depict the area or item being worked on, allowing for easy identification of work performed.
1.3. Full-room shots are encouraged, especially for areas with appliances or intricate details.
1.4. Close-up shots should be taken when necessary to provide detailed references, such as wiring connections before covering.
Issue: Inadequate photo quality and clarity made it difficult to assess the work performed.
Resolution: Technicians were reminded of the importance of high-quality photos and provided training on proper photo-taking techniques.
Result: Improved photo documentation, facilitating better communication and record-keeping.
2.1. All receipts, including returns receipts, must be photographed and uploaded promptly.
2.2. Receipt photos should be clear, capturing the full receipt, and ensuring that barcodes are visible for scanning.
2.3. Prompt uploading of receipts is crucial, especially for materials purchased from specific stores like Lowe's, Ace, or Sherwin Williams.
Issue: Delayed or incomplete uploading of receipts hindered accurate record-keeping and reimbursement processes.
Resolution: Technicians received training on the importance of timely and comprehensive receipt documentation.
Result: Improved efficiency in tracking expenses and processing reimbursements, enhancing financial accountability.
3.1. Technicians must note all materials used from the truck inventory, including caulks, batteries, and plumbing parts.
3.2. Accurate recording of materials ensures proper inventory management and restocking.
Issue: Incomplete recording of materials used led to discrepancies in inventory management and restocking.
Resolution: Technicians were instructed to meticulously document all materials used during service appointments.
Result: Enhanced accuracy in inventory tracking and efficient replenishment of truck inventory.
4.1. Technicians must document any need for a return visit, including the estimated timeframe and reason.
4.2. Prompt communication of return visit needs allows for effective scheduling and resolution of outstanding issues.
Issue: Lack of timely communication regarding return visit needs resulted in delayed resolution of customer concerns.
Resolution: Technicians were reminded to promptly report any need for return visits and provide detailed information for scheduling purposes.
Result: Improved customer satisfaction through timely resolution of issues and efficient use of resources.
5.1. Returns must be processed on the same day whenever possible, or the next day if it ensures a reasonable workload.
5.2. Technicians are responsible for promptly notifying the office about returns and uploading return receipts into the job card.
Issue: Delayed processing of returns led to inventory discrepancies and hindered financial accountability.
Resolution: Technicians were instructed to prioritize timely returns processing and documentation.
Result: Streamlined inventory management processes and improved financial transparency.
6.1. Technicians must not finalize job completion until review preferences are confirmed with the customer.
6.2. Customer interactions, including offers of tips, restroom use, or water, must be documented in the job card for future reference.
Issue: Inconsistent recording of customer interactions and review preferences resulted in missed opportunities for feedback and relationship-building.
Resolution: Technicians were trained to document all customer interactions and review preferences systematically.
Result: Enhanced customer satisfaction and improved understanding of customer preferences for future interactions.
7.1. Technicians must document all items taken for disposal, including toilets, tires, old blinds, etc.
7.2. Up to one large black bag of trash may be left with tenants, but excess trash must be properly removed and documented with photos.
Issue: Excessive trash removal resulted in unnecessary labor and disposal costs.
Resolution: Technicians were reminded to assess and document the necessity of trash removal, leaving only essential items with tenants.
Result: Reduced labor and disposal costs, with improved clarity on necessary trash removal.
8.1. Estimates must include accurate measurements, photos, and model numbers where applicable.
8.2. Detailed documentation ensures accurate cost estimates and facilitates efficient procurement of materials.
Issue: Incomplete estimates documentation led to delays in procurement and inaccurate cost estimates.
Resolution: Technicians were trained to provide comprehensive estimates with all necessary details.
Result: Improved accuracy in cost estimation and streamlined procurement processes.
9.1. A systematic follow-up system must be in place for tracking ordered parts and pending information from property managers or vendors.
9.2. Clear communication channels ensure timely resolution of outstanding work orders and customer inquiries.
Issue: Lack of follow-up procedures resulted in delays in completing work orders and addressing customer concerns.
Resolution: Technicians were instructed to implement a systematic follow-up process for tracking pending tasks and communicating with relevant stakeholders.
Result: Improved efficiency in completing work orders and addressing customer inquiries, leading to enhanced customer satisfaction.
10.1. After completing checkouts, technicians must edit their notes to ensure they are suitable for sending to the property manager.
10.2. This includes correcting spelling, capitalization, punctuation, and ensuring overall coherence.
Issue: Technicians' notes were often submitted with spelling errors, inconsistent capitalization, and punctuation, making them less professional.
Resolution: Technicians were reminded of the importance of presenting professional documentation and provided guidance on editing notes before submission.
Result: Improved professionalism in communications with property managers and enhanced company image.
In adherence to the Immutable Law of Photo Requirements, Just Screw It® Inc mandates strict compliance with these policies and procedures to ensure accurate documentation, efficient operations, and exceptional customer service. Failure to adhere to these standards will result in disciplinary action, with termination being a possible consequence after repeated violations.
1.1. All technicians employed by Just Screw It® Inc are entrusted with the responsibility of effectively tracking and managing trash during service appointments.
1.2. Technicians must adhere to company policies and procedures regarding trash disposal with utmost diligence and professionalism.
2.1. In properties occupied by tenants or homeowners, technicians are permitted to leave up to one black Husky bag of trash generated during the service appointment.
2.2. If more than one black Husky bag of trash is accumulated, technicians must transport the excess trash to the appropriate disposal site.
3.1. In vacant properties, technicians must remove and dispose of all trash generated during the service appointment.
3.2. Technicians are obligated to ensure that all trash is taken with them and disposed of properly at the designated disposal site.
4.1. If technicians dispose of items containing Freon, such as refrigerators, air-conditioning units, mattresses, tires, or televisions, they must promptly inform the office and document it in their job card.
4.2. Gas, oil, and antifreezes must be removed and disposed of properly before discarding the engine into the trash.
5.1. When disposing of trash at one of the designated trash trailers, technicians are required to provide proof of work by sending a photo of the disposal site.
5.2. This photographic evidence aids in maintaining a schedule for using the trailers for various needs and ensures accountability in trash management.
6.1. Failure to comply with the trash management policies outlined by Just Screw It® Inc will result in disciplinary action.
6.2. Upon the first violation, the technician will receive a formal write-up, documenting the infraction and emphasizing the importance of adherence to company policies.
6.3. A second violation within a month's time will lead to further disciplinary action, including suspension or termination, based on the severity and frequency of the offense.
7.1. Just Screw It® Inc is committed to providing ongoing training and support to ensure all technicians understand and comply with trash management policies.
7.2. Periodic reviews and assessments will be conducted to identify areas for improvement and reinforce the importance of proper trash disposal in maintaining cleanliness and professionalism.
8.1. The enforcement of this Immutable Law shall be the responsibility of the management of Just Screw It® Inc, who shall ensure consistent application and adherence across all technicians.
8.2. Amendments to this law may be made by the management of Just Screw It® Inc as deemed necessary to address evolving business needs or industry standards.
9.1. A systematic follow-up system must be in place for tracking ordered parts and pending information from property managers or vendors.
9.2. Clear communication channels ensure timely resolution of outstanding work orders and customer inquiries.
In summary, this Immutable Law of Trash Management underscores Just Screw It® Inc's dedication to environmental responsibility, cleanliness, and professionalism. By upholding these standards, we ensure a safe and sanitary working environment for both our clients and our team members.
1.1. All employees, contractors, and affiliates of Just Screw It® Inc are required to arrive on time for scheduled jobs as per the designated start time.
1.2. Punctuality is paramount to maintain professionalism, respect for clients' time, and the efficient execution of tasks.
2.1. If the tenant is not present at the scheduled start time, technicians shall initiate the 15-minute Tenant No Response Protocol.
2.2. During this protocol, technicians must attempt to contact the tenant via provided contact information.
2.3. If unable to reach the tenant within the specified time frame, technicians shall follow company procedures for further action.
3.1. Technicians are responsible for keeping track of timing with their scheduled jobs and ensuring adherence to the established start times.
3.2. If technicians anticipate running behind schedule, they must promptly communicate with both the tenant and Just Screw It® Inc to provide updates and adjust expectations accordingly.
4.1. Failure to adhere to the punctuality policy and tenant communication protocols outlined by Just Screw It® Inc will result in disciplinary action.
4.2. Upon the first violation, the employee will receive a formal write-up, documenting the infraction and emphasizing the importance of adherence to company policies.
4.3. A second violation within a month's time will lead to further disciplinary action, including suspension or termination, based on the severity and frequency of the offense.
5.1. Just Screw It® Inc is committed to providing ongoing training and support to ensure all employees understand and comply with punctuality and communication policies.
5.2. Periodic reviews and assessments will be conducted to identify areas for improvement and reinforce the importance of punctuality and effective communication in maintaining customer satisfaction and trust.
6.1. The enforcement of this Immutable Law shall be the responsibility of the management of Just Screw It® Inc, who shall ensure consistent application and adherence across all levels of the organization.
6.2. Amendments to this law may be made by the management of Just Screw It® Inc as deemed necessary to address evolving business needs or industry standards.
In summary, this Immutable Law of Punctuality and Communication underscores Just Screw It® Inc's commitment to professionalism, reliability, and customer satisfaction. By upholding these standards, we uphold our reputation as a trusted provider of quality services, ensuring positive experiences for both our clients and our team members.
In adherence to the highest standards of professionalism and responsibility, Just Screw It® Inc hereby establishes the following immutable law regarding the proper prepping and covering of all tenant belongings before initiating any drywall or paint work:
1.1. This law applies to all employees, contractors, and affiliates of Just Screw It® Inc engaged in drywall or paint work within tenant-occupied premises.
1.2. It encompasses all tenant belongings, including but not limited to furniture, electronics, artwork, and personal effects.
2.1. Prior to the commencement of any drywall or paint work, thorough inspection of the workspace must be conducted to identify tenant belongings.
2.2. All tenant belongings within the workspace must be properly prepped and covered using industry-standard protective materials to prevent damage from dust, debris, or paint splatter.
3.1. All individuals involved in the execution of drywall or paint work must strictly adhere to the established policies and procedures of Just Screw It® Inc.
3.2. Failure to comply with company policies and procedures, including those outlined in this immutable law, will result in disciplinary action.
4.1. In the event of damage to any tenant belongings due to negligence or non-compliance with the provisions of this law, accountability rests with the responsible individual(s).
4.2. The cost of repairing or replacing the damaged item(s) shall be deducted from the bonus of the responsible party/parties.
4.3. Additionally, the individual(s) found in violation of this law will face termination from their position within Just Screw It® Inc.
5.1. All employees, contractors, and affiliates shall be notified of this immutable law through official channels and provided with adequate training on its implementation.
5.2. Periodic reviews and assessments shall be conducted to ensure continued compliance and effectiveness of this law in safeguarding tenant belongings.
6.1. The enforcement of this law shall be the responsibility of the management of Just Screw It® Inc, who shall uphold its provisions without exception.
6.2. Amendments to this law may be made by the management of Just Screw It® Inc as deemed necessary to reflect changes in industry standards or company policies.
In summary, this Immutable Law of Tenant Belongings Protection serves as a cornerstone of Just Screw It® Inc's commitment to professionalism, integrity, and respect for tenant property. It is incumbent upon all individuals associated with the company to uphold and enforce these principles at all times, ensuring the highest level of customer satisfaction and trustworthiness in our services.
At Just Screw It® Inc, non-mutable laws refer to the foundational principles and regulations governing the company's operations, which are immutable and non-negotiable. These laws encompass ethical standards, legal obligations, and core values that guide every aspect of the organization's behavior and decision-making processes. They serve as the bedrock of integrity and accountability, ensuring consistency and compliance in all endeavors undertaken by Just Screw It® Inc.
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